Overview
This policy applies to both digital and physical goods purchased from our company. Please read this policy carefully to understand your rights and obligations when making a return.
Return Window
Customers have 30 days from the date of purchase to return defective items.
Refund Policy
- We offer full refunds for eligible returns.
- Digital items are non-refundable once applied to customer accounts.
- Exceptions may be made for digital goods that are demonstrably non-functional.
Return Process
- To initiate a return, customers must provide:
- Order ID
- Email associated with the purchase
- Reason for the return
- The company will cover return shipping costs for physical goods.
- Original packaging is not required for physical goods returns.
Conditions for Returns
- Items returned damaged or used will not be accepted.
- Refunds will be denied if the item shows signs of use.
- For defective items, replacements will be offered if available.
Refund Processing
Refunds will be processed within 30 days of receiving the returned item.
International Returns
Our return policy applies equally to domestic and international orders.
Policy Modifications
We reserve the right to modify this return policy at any time. Any changes will be communicated through our website.
Contact Us
If you have any questions about our return policy, please contact our customer service department.
This return policy is available on our website for customer reference.